Embridge are delighted to announce the official launch of our new Managed ERP Service which went live from 1st July 2015. Behind the scenes, the team have been busy developing our new service offering and can’t wait to welcome all our new clients.
The Managed ERP Service is led by Jane Dobson and will be managed from our Head Office in Northfleet, Kent. Jane and her dedicated team have been instrumental in preparing for the official launch and are looking forward to working with new and existing clients to support them further.
What the service includes:
This new service will provide outsourced Unit4 Business World (Agresso) support in full or part and based on 3 levels.
• a Unit4 BW (Agresso) helpdesk and daily, weekly, monthly task processing.
Level 2 in addition to level 1 will include:
• issue investigation
• other system tasks
• remote consultancy service
• functionality requirements
Level 3 in addition to levels 1 & 2, will include:
• review of business requirements and high level approach on advice
• additional functionality evaluation and roll out,
• new module evaluation and implementation
Alongside this we will be offering clients the ability to outsource ongoing training requirements for new staff, functional payroll administration services and an integrated service desk with our technical managed services platform which has been in operation now for some time. Our quality off-site consultants are available 5 days a week 08:00-16:30, with a potential 24/7 global service in the pipeline.
“We are really excited to finally launch our new Managed ERP service to clients. The team have been working incredibly hard in the background to make this an exceptional user experience and we genuinely believe this introduces an amazing value proposition for clients to consider. Our service desk is using state of the art technology, and with our team of expert consultants this will introduce the flexibility & quality of service to Unit4 Business World (Agresso) customers at a very competitive price” Managing Director Emma O’Brien
Want to know more?
We’re busy updating our website service area and will be showcasing our breadth of services which will include our Managed ERP Service. If you would like to be notified of this update, please email firstname.lastname@example.org and we’ll keep you updated over the next few days!