Are your Help Desk calls multiplying like Easter bunnies?
Awwwww, Peter Rabbit, Thumper, Bugs Bunny, Roger Rabbit, Harvey, all cute and charismatic by themselves, but before you know it, you have Watership Down!
1 rabbit = cute, fluffy, adorable
1 rabbit + 1 more rabbit = a recipe for overwhelming disaster!
Sound familiar? Are your Help Desk calls multiplying like bunny rabbits and getting out of control this Easter?
It’s an all too common problem. One day your help desk is coping fine with the incoming calls, then the Easter holidays are upon us and there’s a staff shortage. From one day to the next, your help desk can find itself overwhelmed with incoming call logs that it cannot resolve in a timely or effective fashion. Instead of being allowed to focus on constantly improving your customer experience, time is spent unearthing buried issues, trying to prioritise and ensure that no one else is working on the same problem.
Before you know it, frustrated workers are beating down your door and you’re hiding under the desk while the pile of problems are multiplying out of control and remaining unresolved.
Outsourcing to a third party can tie you into long expensive contracts, whilst hiring in more bodies can be time-consuming due to recruitment and training. So what’s the solution?
Embridge Consulting’s Managed ERP (MERP) service could be the magic White Rabbit that saves your day. Rather than diving down the rabbit hole and escaping the problem, why not redistribute your workload by passing it onto us?
With our team of experts using a state of the art customer support and ticketing solution, we are able to convert your incoming emails into tickets. We can then prioritize, categorize and assign them to the right people.
Tracking tickets and monitoring the ticket activity log ensures we resolve issues quickly, effectively and without duplication. Our response turnaround is second to none and we have the stats to prove it.
What makes us unique is that you don’t have to be tied into one of those troublesome expensive fixed term contract agreements and you pay for what you use. Service Level Agreements (SLA) can also be adapted to your needs and budget.
So why not sit back and enjoy your Easter holidays without the worry of all the multiplying helpdesk problems and let Embridge Managed ERP take the strain of those pesky seasonal bunnies!