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It would be reasonable to assume that public services continue to run smoother after Covid-19, given that lockdown prompted the urgent adoption of remote organisation technology. Recent data from the Office for National Statistics seems to suggest otherwise, however, revealing public-sector productivity levels 6.8% lower than 2019. With 2024 Q2 figures likewise 2.6% lower than the same period in 2023, it’s clear we’re dealing with an efficiency crisis.
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