A training needs analysis is important to understand what is working well for your company, and what improvements may be required. We help understand where there may be knowledge gaps as well as reviewing current training materials which may need updating and improving. Giving your staff the right knowledge will help them become more efficient in their roles and improve performance.
Our Training Needs Analysis includes:
Review the system to identify what areas really need to be covered with training
Target specific modules or processes where customer knowledge is lacking or falls short
Provide gap analysis in terms of missing trainer knowledge
Evaluate various categories of user to identify users who need additional training
Training Material Review
Establish what training guides are likely to be required by reviewing the system, the business and the user knowledge
Review existing training material for effectiveness, completeness and usability
Recommend training material to be written
Let us help you drive value from your business information system investment.
The Old Rectory Business Centre, Springhead Road,
Northfleet, Kent, DA11 8HN
+44 (0)1474 338735