Unit4 (Agresso ) Application Support
Our Unit4 (Agresso) Application Support service provides Helpdesk support to Business World users, giving you a consistent, reliable and skilled team on hand to empower and assist your internal team.
If you are a long term Unit4 Business World customer or new to the software, there are times when you need additional application support. Holiday season, staff shortages or absences due to sickness, you need a company that you can rely on to support your Business World application. As a Unit4 partner our support and consultancy team continually enhance their Business World skills via Unit4 Accreditations, are ITIL qualified and work to IS09001, IS027001 and Cyber Essentials standards.
Our Unit4 Application Support service provides you with a consistent, reliable and skilled team that will work proactively with you to ensure that your system is not only up to date, but that you are empowered as a Super User to take on any challenge the system may bestow upon you. With our new mentoring service, access to virtual courses and free on-boarding service for Bronze, Silver and Gold customers, your time can be freed up to progress developments and other projects.
Knowledge beyond our years
We may not have been around for as long as some of our competitiors, but we do have one of the most experienced Unit4 support teams in the UK.
Unit4 Business World Support
Three levels of support including triage service and liaising with software vendor.
Performance stats provided to management including recommendations for future training.
What to expect from our Unit4 Application Support:
ITIL Qualified Support Consultants
Service Level Agreements
30 day Satisfaction Guarantee
Super User Mentoring
Application Support example assistance:
Level 1Application Support
- Routine Processes
- End User Assistance
- Data Maintenance
- New user Creation
- User Maintenance
- Role Allocation
- Maintaining Chart of Accounts
- Simple Issue Resolution
- General Support Maintenance
Level 2Application Support
- Upgrade Support
- ACT Development
- Report Development
- Service Outage
- Application Development
- System Testing
- Mentoring & Virtual Training
- Interface Support
- Performance Reviews
Level 3Remote Consultancy
- Application Issues
- U4 Technical Issues
- Service Outage
- System Health check
- Business World Module Enhancements
- System Administration
- Support Desk – Three levels of support including triage service and liaising with software vendor. Performance statistics provided and recommendations for on-going training needs.
- Managed Processing – Timesheet, month end processes and reports or areas causing processing delay in workflow
- System Monitoring – Monitor server processes, system inefficiences and report queues with regular reviews of data integrity
- User Management – Creation and management of new users, roles and leavers.
- Training – Providing remote and on site training, user assistance and quick guides for new users
- Remote ConsultancyProvision of consultants for fixes of functionality and minor report changes
- Upgrade Support – Giving you access to the latest software development and functionality
If you’re wondering how you could benefit from our service – just consider this:
Embridge has a team of experts that have managed systems large and small over many years and have dealt with all the common problems. We can provide a constant reliable and consistent team to support your system and your users.
If you would like to discuss our Managed ERP service further – just call us on 01474 338735 or email us here.
Things to Consider
There are huge costs involved in retaining good/reliable application support in house
The requirements to keep up to date with software can be demanding
Cover for absence, sick leave and at peak times can prove challenging
We can provide a more reliable, efficient and consistent service
Always improving through accreditations such as ITIL
Lowering costs and covering a broader spectrum of services
We are experts in our field so can provide support efficiently
We can provide a completely outsourced model for supporting your ERP or provide your internal team with the expert support they need to deliver great results.
What out customers say about us…
Currie & Brown required an agile, highly skilled support and development function to maintain and enhance our Unit4 Business World implementation across multiple geographies. As Embridge had been instrumental in the implementation of Unit4 Business World within our business, we were confident that their Managed ERP service would be able to provide the high quality of service we expect. We have now been using Managed ERP for ten months and our expectations have been met and surpassed. Jane Dobson and her team offer an excellent, highly capable service and the feedback from our employees is overwhelmingly positive.
“Embridge Consulting have been integral to the successful implementation of THT’s new integrated Agresso Finance and HR system. Emma’s project management skills coupled with her in-depth knowledge of the software have been invaluable.”
I am happy to recommend Emma O’Brien and her team at Embridge as a company that successfully implemented Unit4 BW, Milestone 6 for Shelter. They used their standard methodologies to assist us in replacing our existing finance system, taking us through Design, Build, Data Migration, System Testing, User Testing and Transition to live phases. We have subsequently engaged them to provide ongoing support.
They delivered the project on time and on budget, and were very professional in their delivery methods, and excellent at project management. We benefited from their repeatable methodology and their in-depth knowledge of Unit4 business World
Embridge Consulting kept the whole project flowing smoothly. Having Embridge Consulting involved was like having an extension to our IT department. They were quick to respond and help with any issues as they came up. There was never ever any question of whose remit it fell within. I found them extremely professional, they know their business and we were very impressed.
Let us help enable your digital future.
+44 (0)1474 555505
Kent Space, Springhead Enterprise Park
Northfleet Kent DA11 8HJ