The 5 Benefits of an ERP System Health Check

In this article we take a look at the 5 key areas of consideration when carrying out an ERP system health check.

The 5 benefits of an ERP System Healthcheck:

Pain points in your system

Knowing how “fit” your ERP system is for purpose allows you to plan and prepare for change.  
Many ERP systems administrators can identify areas of the system that are not working correctly, sometimes these are easily fixed but other times more resource of specialist help is required.  As part of the healthcheck the ERP consultant will identify these pain points and help to formulate a plan to eradicate blockages or performance issues.
In many cases, quick fixes can make greater wins.

Inefficient business processes

As the business expands and evolves, business processes that were created at the time of implementation become obsolete or break and this leads to employees created work arounds that may be unsupported, cannot be upgraded or that simply take more time.
An example of this would be where a module is used in such a simple way that with some additional configuration would allow a much more streamlined and automated approach. 

Delivering on original promises

It is surprising how many systems that are implemented do not live up to the original expectations.  This may be down to cost constraints at the time, or perhaps down to limited timeframes where slippage has arisen at the original time of implementation.
As time goes by, those areas can be forgotten or just left for a time when there are less pressing calls on your time.
By documenting these areas, it enables your team to carefully plan how these areas can be addressed and with the support of our Managed ERP/BW support (MERP) consultancy team could deliver on those original promises.  This will not only allow better use of the system but provide a more integrated approach where departments previously had simply gone back to old outdated ways of working until the area was implemented completely or fully working.

System shortcomings

Since your system was implemented, it is almost certain that the ERP solution has moved on, and evolved. There will have been performance improvements, new features and possible upgrades which have not been assessed and implemented.
The review will help you identify areas that are quick to implement providing quick fixes for immediate tangible benefits and also strategise for future.
An example of this is where users that have experienced issues with desktop but stayed with it due to limited functionality in the web.  As web functionality has improved, a later version could contain new features which the user could employ.

Plans for the future & recommendations

There are many reasons why an organisation fails to keep their systems up to date.  This could be cost implications, upheaval or purely time constraints.  
Understanding the complexity of any upgrade, makes careful planning essential to its success. Doing so with the knowledge of any implications or impacts on current systems or processes is a step in the right direction.
An example of a recommended change may be to upgrade all current ARC reports to RERX to provide 64bit compatibility.
Other recommendations for improvements may include training either on the system as a whole or specific modules and again this could be addressed as part of a training review or as new employees join the team – our training team would be pleased to discuss your individual requirements

“I’m particular looking forward to Debbie Heale’s Making Tax Digital and Business World product update session.  These are topics we have been talking to our customers about for some time. I’ll report back after the event with some snippets for those customers unable to make the SIG”

Derek Edwards

Business Development Team, Embridge Consulting

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