Embridge Consulting is on a trajectory of significant strategic growth, and we are in the process of expanding our services and our team to accommodate our plans for continued success. As part of this, we are expanding our support services provision and are looking to engage an experienced, pro-active Senior Support Consultant to work closely with the Service Delivery Manager and lead a small team Support Consultants.
|Role/s||Managed Services Team Leader|
|Closing Date||End of December|
The purpose of this role is to lead a small team of Managed Services Support Consultants providing a professional, efficient, and effective support service to Embridge Consulting’s Managed Services customers in the resolution of logged tickets. The team also provides remote consultancy services to other Embridge Consulting customers, when required.
The Team Leader will be assigned a group of Managed Services team members to line manage, mentoring the them to provide quality consultancy to Embridge customers and monitoring the delivery of targets and quality of service. The Team Leader will work under the direction of the Service Delivery Manager to ensure the welfare and safe working practices of the Managed Services team and any visitors on site, as well as overseeing and managing any personnel / HR matters relating to the team members assigned to them. This role will supervise the operations of the assigned Managed Services team members and ensures the smooth-running of the group allocated and its undertakings / service provision.
The Managed Services Team Leader will:
These are just some of the activities our Team Leader will be involved with and you will be required to perform any other ad hoc duties as reasonably required by the Service Delivery Manager. Your knowledge, reliability, and expert support for the ongoing maintenance and sustainability of client solutions will be essential to helping our clients achieve their strategic ambitions and bring positive change to digital landscapes within organisations.
At Embridge Consulting, we empower our team to put meaning behind work ambitions. Our team are handpicked for their skills and experience, and for their style of approach and engagement with others. We are an open equal opportunities employer who holds Disability Confident Employer accreditation, and we are looking for skill, capability, and the right mindset of positivity, creativity, and a sustained endeavour for brilliance and collaborative achievement.
With generous benefits, competitive remuneration, and exceptional support, all of which outstrip businesses of our size in the marketplace, we are able to give our team an environment and way of working that allows them to be who they are – the best at what they do.
We are Embridge Consulting. We take pride in ourselves and our work. We treat others with respect and dignity. We pursue excellence. We are responsible for our actions, and we let them count.
Put meaning behind your work ambitions. If you have the skills, the capability, and an approach and ethos which mirrors ours, if you want to work in an environment which celebrates achievement and success, and nurtures and supports people to achieve their goals, then we want to hear from you.
To submit your interest in the position, please apply by email with your CV and covering letter to email@example.com
Interested in joining our team? Apply today!