Software Support Consultant

Support Consultant: Supporting Our Clients’ Digital Evolution

We are looking for a knowledgeable and expert Finance Support Consultant, ideally with a background in Unit4 ERP software consultancy, to join our team.

Our team are chosen for their knowledge and expertise, and also for their approach and ethos. We help our clients achieve their strategic digital goals, ensuring better digital solutions are realised and our clients see increased positive impacts in organisations.

We believe that digital technology can be a power for good. The way we can contribute to that greater positive change is by ensuring our clients have a reliable, dependable, knowledgeable, and empathetic team of experts behind them, supporting them as they continue on their road to digital empowerment.

We are an open equal opportunities employer who holds Disability Confident Employer accreditation. We are looking for skill, capability, and the right mindset of positivity, creativity, and a sustained endeavour for brilliance and collaborative achievement.

At Embridge, our team works hard to make us the provider of choice for our clients. It’s that synchronised ambition for excellence which makes Embridge Consulting the leading digital boutique to work for and to choose as a service provider. We promote accountability within a supportive and safe environment.

The Support Consultant will:

• Provide remote consultancy for Embridge Consulting clients
• Be able to respond promptly and knowledgeably to our client support requests
• Use initiative and knowledge to research logged tickets and provide our clients with solutions or action plans
• Have excellent communication skills, both verbally and in writing
• Ensure successful outcomes for our clients, with continued achievement of conclusive resolutions for all support requests
• Act as a team, helping and supporting each other with knowledge transfer and escalation assistance
• Promote best practice within Embridge Consulting by assisting colleagues to provide best in class solutions to clients, through advice and guidance, and best practice templates and standards

These are just some of the activities our Support Consultants will be involved with. Your knowledge, reliability, and expert support for the ongoing maintenance and sustainability of our clients’ ERP systems will be essential to helping our clients achieve their strategic ambitions and bring positive change to digital landscapes within organisations.

Essential skills

Here are some of the skills our Support Consultants must bring:

• Ability to develop and maintain excellent customer relationships
• Able to work to deadlines and tight timescales
• Demonstrable experience of using similar software solutions in a support capacity, ideally Unit4 ERP
• Excellent communication skills, both written and verbal
• Highly organised with excellent attention to detail
• Ability to work under own initiative as well as part of a team, versatile and flexible with a can-do attitude with a willingness to take on new tasks as required
• Demonstrable appetite to excel, setting an example to the wider delivery team including other Support Consultants, and clients to deliver high quality outcomes
• Good commercial awareness
• Qualifications / accreditations in relevant field of expertise

We are Embridge Consulting. We take pride in ourselves and our work. We treat others with respect and dignity. We pursue excellence. We are responsible for our actions, and we let them count.

How to apply

Put meaning behind your work ambitions. If you have the skills, the capability, and an approach and ethos which mirrors ours, if you want to work in an environment which celebrates achievement and success, and nurtures and supports people to achieve their goals, then we want to hear from you.

To submit your interest in the position, please apply by using the form below and attached your CV and a covering letter.