Support Consultant

We are looking for a professional, efficient, and effective support consultant to provide support for our Managed Service customers in the resolution of logged tickets and to provide remote consultancy services to other Embridge customers, when required.

Our team are chosen for their knowledge and expertise, and also for their approach and ethos. We believe that digital technology can be a power for good. The way we can contribute to that greater positive change is by ensuring our customers have a reliable, dependable, knowledgeable, and empathetic team of experts behind them, supporting them as they continue on their road to digital empowerment.

We are an open equal opportunities employer who holds Disability Confident Employer accreditation. We are looking for skill, capability, and the right mindset of positivity, creativity, and a sustained endeavour for brilliance and collaborative achievement.

At Embridge, our team works hard to make us the provider of choice for our customers. It’s that synchronised ambition for excellence which makes Embridge Consulting the UK’s leading people first business transformation consultancy. We promote accountability within a supportive and safe environment.

The support consultant will:

• To respond to the customer in a timely manner and in accordance with the customer’s SLA.
• To research logged tickets and provide the customer with a solution, work around or action plan.
• To keep the customer informed through written and verbal communication on progress of the logged issue.
• To progress each problem through to conclusion, liaising with colleagues and Unit4 as needed whilst retaining ownership of the call.
• To document issues clearly and concisely in the call handling system and record all time spent.
• To identify opportunities for service improvement or chargeable activities and to raise these via the Head of Customer Success and / or Chief Experience Officer (‘CXO’).
• To provide remote consultancy as and when required for Embridge Consulting customers.
• Any other ad hoc duties as reasonably required by the Head of Customer Success.

Essential skills

Here are some of the skills our support consultants must bring:

• In depth Knowledge of multiple UNIT4 ERP experience modules or other ERP system.
• Good analysis and investigation skills.
• Excellent written and verbal communication.
• Good problem solving skills.

We are Embridge Consulting. We take pride in ourselves and our work. We treat others with respect and dignity. We pursue excellence. We are responsible for our actions, and we let them count.

How to apply

Put meaning behind your work ambitions. If you have the skills, the capability, and an approach and ethos which mirrors ours, if you want to work in an environment which celebrates achievement and success, and nurtures and supports people to achieve their goals, then we want to hear from you.

To submit your interest in the position, please apply by using the form below and attached your CV and a covering letter.