Application Managed Services
Future-ready, scalable support that adapts with your organisation and empowers your people.
SERVICE OVERVIEW
Support that does more than just fix issues
Embridge Application Managed Services (EMS) puts you at the heart of everything we do. As a trusted Unit4 Elite Partner with a proven track record, we combine expert application management, proactive monitoring, and strategic insight to help organisations across the Public Sector, NHS and Healthcare, Higher Education, Not-for-Profit, and Professional Services organisations thrive in evolving environments.
With 99% positive ticket feedback over the past 12 months, our empathetic consultants deliver trusted, ITIL-aligned service desk support while ensuring your systems remain healthy, secure, and optimised. Through our flexible and agile approach, we don’t just respond to problems – we help you anticipate them, plan for the future, and maintain momentum. Optional add-ons and flexible subscription packages mean support evolves with your organisation, keeping your systems aligned with business priorities and ready for emerging technologies.
THE IMPACT
Support that keeps pace with continuous change
Applications don’t stand still once they go live. Platforms evolve, updates are released, integrations change and user needs grow. Without the right support, systems become harder to use, value erodes and pressure builds on internal teams.
Traditional managed services focus on keeping systems running. Embridge Application Managed Services go further. We provide structured, reliable support that adapts as your organisation changes, helping you maintain performance, improve adoption and plan confidently for what comes next. The result is support that protects today’s operations while enabling continuous improvement over time.
Our managed ERP services are built on four key pillars – support, optimise, roadmap, and innovate – designed to keep your systems, processes, and teams resilient and future-ready. We provide rapid incident resolution and trusted end-user support, proactively optimise performance, align technology with your business strategy through collaborative planning, and introduce innovative tools and integrations to ensure your organisation can evolve, adapt, and thrive.
WHAT WE DELIVER
Flexible ERP and business support, strategy, and innovation tailored to your organisation
Rapid incident response
ITIL-aligned service desk with SLA-backed resolutions and transparent ticketing and reporting. Issues are triaged quickly and resolved efficiently.
Roadmap planning
Collaborate on technology roadmaps that align with strategic goals and future ambitions.
Subscription as a Service (SaaS) packages
Tailor EMS to your organisation with the option of flexible credits and a range of add-ons, including training and SCORM-compliant eLearning, advanced disaster recovery, and business change management.
Optimisation
Continuous release reviews, proactive recommendations, and system fine-tuning to keep applications performing at their best.
Innovation enablement
Implement emerging tools such as the Unit4 Extension Toolkit, LEO, integrations, automation, AI-driven insights, and intelligent integrations.
At Embridge Managed Services, transformation isn’t just a project, it’s a continuous journey. We help you evolve through four key pillars designed to support, optimise, plan, and innovate across your organisation. You gain more than a service provider, you gain a partner invested in your success.
Rebecca Quinn Head of Managed Services
OUR APPROACH
Shaping strategy that moves with your people and priorities
We work closely with leaders, technology teams and delivery partners to build shared understanding and clear direction. We achieve this through our Three Es methodology, so our approach is collaborative, structured and grounded in real operating environments, ensuring strategy reflects both ambition and constraint.
Our flexible BTaaS model lets you access the support you need, when you need it. You can scale, shift focus, or bring in new capabilities as priorities evolve.
Change is only as strong as the systems that support it. We help you harness platforms and tools that enable progress rather than constrain it, ensuring your organisation can move faster and more efficiently.
Transformation is about people as much as processes or technology. We help leaders guide change in a way that engages teams, eases resistance, and builds momentum, so initiatives stick.
OUTCOMES THAT MATTER
Continuous application management that scales with your organisation
Organisations choose Embridge because we deliver sector-leading support with a future focus. Our AI-powered Service Desk provides faster responses, predictive issue resolution, and instant access to knowledge, ensuring a seamless user experience. We’re future-focused, offering early insight into vendor roadmaps and innovations so you can act with confidence ahead of the curve.
Every partnership is tailored to your organisation’s goals, supported by expert consultants who have worked both vendor-side and customer-side, bringing a unique blend of empathy, understanding, and technical excellence.
Our work is underpinned by recognised accreditations, including ISO 9001, ISO 27001 and ISO 14001, alongside Great Place to Work® certification and Disability Confident Employer status. These reflect our commitment to quality, security and the people-led approach that helps strategy translate into delivery.
Start the conversation
If you need application support that evolves as your organisation changes, we’d love to talk. Let’s explore how managed services can keep your systems performing, your teams confident and change moving forward.