More than just support, our people-first, future-ready Managed Services put you at the heart of everything we do. With 99% positive customer feedback, Embridge provides trusted application support that helps you grow and confidently move toward the future.
When you choose Embridge Managed Services (EMS), you’re choosing one of the highest-rated application support providers in the sector. Our ITIL-aligned Service Desk forms the backbone of EMS, delivering rapid, SLA-backed responses with transparent ticketing and reporting. We manage vendor liaison and escalation on your behalf, ensuring a seamless experience from start to finish. With 99% positive ticket feedback over the past 12 months, our empathetic consultants combine technical expertise with a genuine understanding of the user perspective.
Backed by glowing reviews from clients across the Public Sector, Education, Not-for-Profit and beyond, and as a trusted Unit4 Elite Partner with a proven track record, Embridge is a partner you can rely on. We don’t just resolve issues, we build confidence, trust, and long-term relationships that empower you to focus on what truly matters.
See how EMS has grown over the last decade and hear directly from the team in our EMS 10-year anniversary feature.
At Embridge Managed Services, transformation isn’t just a project, it’s a continuous journey. We help you evolve through four key pillars designed to support, optimise, plan, and innovate across your organisation.
Support is at the heart of everything we do. Our ITIL-aligned service desk delivers rapid incident resolution, vendor liaison, and expert end-user assistance you can rely on. Through Optimise, we ensure your applications perform at their best with continuous release reviews, proactive recommendations, and fine-tuning to drive ongoing improvement.
Roadmap is about partnership, we work alongside you to design a technology roadmap that aligns with your business strategy and future ambitions.
Through Innovate, we help you embrace emerging technologies such as the Unit4 Extension Toolkit, LEO, automation, AI-driven insights, and intelligent integrations, keeping your organisation ready for what’s next.
Organisations choose Embridge because we deliver sector-leading support with a future focus. Our AI-powered Service Desk provides faster responses, predictive issue resolution, and instant access to knowledge, ensuring a seamless user experience. We’re future-focused, offering early insight into vendor roadmaps and innovations so you can act with confidence ahead of the curve.
Every partnership is tailored to your organisation’s goals, supported by expert consultants who have worked both vendor-side and customer-side bringing a unique blend of empathy, understanding, and technical excellence. With Embridge, you gain more than a service provider, you gain a partner invested in your success.
Industry specialists supporting public and private sector organisations, not-for-profit, health and higher education institutes transform their business operations and then reap the benefits that a digital first mindset can deliver.
