Unit4 ERP SUPPORT
SUPPORT
SUBSCRIPTIONS
A plan to suit your business. Select the level of support you require, on-boarding & setup is free!
Features
With a highly skilled dedicated team of Unit4 Business application support experts working to ITIL framework, ISO9001/27001 and Cyber Essential you can be assured of the quality of our services.
ITIL COMPLIANT
We operate a support model based on the framework principles of ITIL, ensuring you get a consistent and reliable approach to support. We continually monitor the service we provide to move with our evolving customer needs.
Cyber ESSENTIALS & ISO9001/ISO27001 certified
We have successfully maintained a strong focus on quality management, maintaining our ISO9001 accreditation since 2016. We are also IS027001 and Cyber Essentials accredited.
DEDICATED SERVICE DELIVERY MANAGER
ONLINE INCIDENT MANAGEMENT PORTAL
A quick, user-friendly online portal to raise any issues. Just log in or send an email and your incident will be logged and a full audit trail of responses and resolutions tracked. Search for previous issues logged by your organisation for quicker resolution.
SUPPORT HOURS = TRAINING
Convert unused Support hours into Training credits to use against our extensive catalogue. 7.5 Support hours = 1 Training credit
DISCOUNTED CONSULTANCY & SMART SOLUTIONS
As a support customer you receive discounted rates on all consultancy days purchased and special discounts on our Smart Solutions.
Unit4 ERP Application Support
With one of the leading Unit4 ERP Support teams in the UK, you have access to dedicated Unit4 ERP experts delivering first class support. If the support service isn’t for you we offer a 30 day no quibble guarentee.
Bronze
- + 7.5 Hours Application Support & Mentoring
- + FREE Remote Onboarding & Setup
- + 30 day Satisfaction Guarantee
- + Access to Client Success Manager
- + 3% Discount on Smart Solutions & Consultancy Rates
- + 10% Discount on Annual Onsite Optimisation & Enhancement Review
- Optional add-ons:
- Training as a service
- Upgrade as a service
- 1 onsite visit every 6 months
Silver
- + 15 Hours Application Support & Mentoring
- + FREE Remote Onboarding & Setup
- + 30 day Satisfaction Guarantee
- + Access to Client Success Manager
- + 4% Discount on Smart Solutions & Consultancy rates
- + 15% Discount on Annual onsite Optimisation & Enhancement Review
- Optional add-ons:
- Training as a service
- Upgrade as a service
- 1 onsite visit every 6 months
Gold
- + 25 Hours Application Support & Mentoring
- + 1 On-site visit every 6 months
- + FREE Onsite Onboarding & Setup
- + 30 day Satisfaction Guarantee
- + Dedicated Client Success & Service Delivery Manager
- + 5% Discount on Smart Solutions & Consultancy Rates
- + 20% Discount on Annual Onsite Optimisation & Enhancement Review
- Optional add-ons:
- Training as a service
- Upgrade as a service
Next level Application Support
Looking for a fully outsourced or bespoke application support service then we have a package to suit your requirements
PLATINUM
- + Fully Outsource Application Support Model
- + FREE Annual onsite Optimisation and Enhancement review
- + FREE Onsite on boarding & Setup
- + 4 Onsite visits per year
- + 30 day Satisfaction Guarantee
- + Business Systems Manager provided
- + Dedicated Client Success Manager
- + Dedicated Service Delivery Manager
- + Dedicated Embridge Strategic Relationship Manager
- + 7.5% Discount on Smart Solutions & Consultancy rates
- (12mth min subscription)
BESPOKE
- Call to discuss your bespoke requirements for Business World Application Support. (01474) 555505
Free 1 hour Support Session
We’d like you to see how our support works, so we are offering a free 1 hour support session to your organisation. Click to register your interest!
Frequently Asked Questions
What are Training credits and how can I use them
A training credit can be used for any standard Virtual or hub based training course held at our Bristol or Kent training centre. 1 training credit = 1 attendee/course. Training courses are subject to minimum attendee numbers.
How can I use my mentoring time?
By getting the most out of the time you have we can schedule mentoring sessions to deal with specific projects or gaps in knowledge.
What if I don’t use all of my support hours in a month?
Your support hours will roll over but must be used before the end of your current subscription term or convert them to training credits. (7.5 support hours = 1 training credit)
Can I use my support hours for development
Sadly not, but you can buy development hours at a discounted rate.
What happens if I don’t want to keep my support contract?
We give a 30 day satisfaction guarentee so it you are unhappy for whatever reason you can cancel within the first 30 days, no quibble.
What is your enhancement review service?
When taking a like for like upgrade approach, implementing new features can be daunting and time consuming, so with this service we can help you plan, review and implement those areas that will provide the quickest wins.