EXPERT UNIT4 ERP APPLICATION SUPPORT

Business World (Agresso) Application Support Subscriptions!

A plan to suit your business.  Select the level of support you require, on-boarding & setup is free!

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UNIT4 Release for Furlough

Using Unit4 Payroll?  Unit4 has just released their latest release to support Furlough payments, contact us now to arrange for this to be installed using our Unit4 ERP application support remote Helpdesk team.  T&C and standard MERP rates apply.

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Features

With a highly skilled dedicated team of Unit4 Business application support experts working to ITIL framework, ISO9001/27001 and Cyber Essential you can be assured of the quality of our services.

ITIL COMPLIANT

We operate a support model based on the framework principles of ITIL, ensuring you get a consistent and reliable approach to support.  We continually monitor the service we provide to move with our evolving customer needs.

Cyber ESSENTIALS & ISO9001/ISO27001 certified

We have successfully maintained a strong focus on quality management, maintaining our ISO9001 accreditation since 2016. We are also IS027001 and Cyber Essentials accredited.

DEDICATED SERVICE DELIVERY MANAGER

One of our experienced Service Delivery Managers will work proactively with you to ensure you are getting the best value from your support and mentoring hours. Regular meetings will be held to review service levels and continued service improvement.

ONLINE INCIDENT MANAGEMENT PORTAL

A quick, user-friendly online portal to raise any issues.  Just log in or send an email and your incident will be logged and a full audit trail of responses and resolutions tracked.   Search for previous issues logged by your organisation for quicker resolution.

SUPPORT HOURS = TRAINING

Convert unused Support hours into Training credits to use against our extensive catalogue.  7.5 Support hours = 1 Training credit

DISCOUNTED CONSULTANCY & SMART SOLUTIONS

As a support customer you receive discounted rates on all consultancy days purchased and special discounts on our Smart Solutions.

Business World Application Support

With one of the leading Unit4 BW Support teams in the UK, you have dedicated Unit4 Business World experts on hand delivering first class support.  If the support service isn’t for you we offer a 30 day no quibble guarentee.

Next level Application Support

Looking for a fully outsourced or bespoke application support service then we have a package to suit your requirements

Free 1 hour Support Session

We’d like you to see how our support works, so we are offering a free 1 hour support session to your organisation.  Click to register your interest!

Frequently Asked Questions

 

What are Training credits and how can I use them

A training credit can be used for any standard Virtual or hub based training course held at our Bristol or Kent training centre. 1 training credit = 1 attendee/course. Training courses are subject to minimum attendee numbers.

How can I use my mentoring time?

By getting the most out of the time you have we can schedule mentoring sessions to deal with specific projects or gaps in knowledge.

What if I don’t use all of my support hours in a month?

Your support hours will roll over but must be used before the end of your current subscription term or convert them to training credits. (7.5 support hours = 1 training credit)

Can I use my support hours for development

Sadly not, but you can buy development hours at a discounted rate.

What happens if I don’t want to keep my support contract?

We give a 30 day satisfaction guarentee so it you are unhappy for whatever reason you can cancel within the first 30 days, no quibble.

What is your enhancement review service?

When taking a like for like upgrade approach, implementing new features can be daunting and time consuming, so with this service we can help you plan, review and implement those areas that will provide the quickest wins.

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