Paul is our Chief Experience Officer responsible for our Professional Services, Managed Services, Digital Adoption and our Compliance teams, including the delivery of our ISO accreditations and implementing continuous improvements across the business. Paul focuses on our overall customer experience ensuring that we are all constantly driving and improving our industry leading approaches in delivering exceptional, best-in-class services and experiences for our customers and highly professional Embridge team members. Paul has ensured that customer focus is top priority throughout 15 years in Senior Management, delivering transformational change.