7 Compliance training ideas to keep employees engaged
Before you start yawning at the mere thought of your recurrent compliance training, I’d like to borrow a couple of minutes of your time to tell you why it doesn’t have to be this way. Although for many organisations compliance training is often treated as an afterthought, it is the most important responsibility of a organization, both in terms of legal responsibility as well as operational efficiency. So why do many insist on providing their employees with boring, read-and-agree, training. This kind of attitude means that employees treat compliance training as a box-ticking exercise. They fail to become fully engaged and they don’t learn as effectively. Employees who are not engaged in their training are wasting their both their own and their company’s time, as well as costing the organisation money due to a loss in efficiently. What can you do about this? Here are some ways to keep your employees engaged when completing their compliance training.
1. Use great elearning
Elearning means your users can complete training at their own pace and at a time convenient to them and you. Lengthier courses can be reviewed in more than one session, as your user can pause part-way through and revisit at a better time. The courses can then be kept as a reference source for employees after the training as and when they need.
2. Engaging elearning scenarios
Scenarios are great! Why? Because they engage learners. By using scenarios written specifically for your employees (instead of the more generalised ones found in off-the-shelf courses) you engage your staff by having them think about scenarios they might actually encounter in their role. Nothing makes a learner switch off quicker than examples that are irrelevant to them. We cover what makes scenarios great in another blog. Here, have a look: elearning scenarios
3. Keep courses interactive
Reading, reading, reading and then clicking a Next button is dull and uninspiring. But many elearning courses on compliance follow this exact pattern. So it’s no wonder most learners switch off. The way round this is to have learners interact with your content (we call it ‘touching the screen’). A good balance for this would be to do this every 3-4 pages to keep them engaged and involved.
4. Make the objectives clear and user-focused
Your user needs to know why they are completing the training and what they will get out of doing so. Do this quickly and clearly and you will have their interest from the start. Making sure you use active verbs in your course objectives is the key to this. For example for a financial compliance course, the most common introduction is “by the end of this course you will understand how financial compliance regulations affect our company”, this is boring and rote. “By the end of this course you will be able to identify financial conduct risks, and log risks on our risk register, reducing the likelihood of being caught up in a risk incident” is a better example of how you can clearly explain the why and result of completing the topic.
5. Personalise the elearning experience
You don’t need to teach grandma how to suck eggs. Users find it harder to engage with content when it comes across as ‘off the shelf’. By utilising a personalised elearning course, you can ensure that your employees elearning stays relevant to them and their knowledge levels. GLAD knows why this kind of elearning is fantastic, and to let you in on the secret we’ve detailed the reasons. You can find them here.
6. Write intelligent assessment/checkpoint questions
Q. What is 1+1? a) 24 b) 2 c) The meaning of life d) None of these Sure most elearning has a lot of multiple choice questions throughout to check a learners understanding of the topics covered. However, seeing the one correct answer, one obviously incorrect answer, a joke answer and a “none/all of the above” is not helpful. These style of questions fail to challenge people. Worst of all learners soon realise there is no need to engage with the course answer the questions correctly. It’s time to break the mould, well-written questions challenge learners and help them engage. Here are some pointers.
7. Use case studies
Your learners can benefit from seeing case studies from the real-world. Case studies showing what happens when compliance procedures are not followed, provide the relevant evidence of the fines and punishments issued by regulators. This helps your employees understand the importance of the course. Here at GLAD our content authors research relevant case studies for use in your elearning.
Our bespoke compliance training
In a nutshell, our bespoke compliance training is really good! Compliance training is one of our key strengths here at GLAD. We are the proud provider of many successful projects – which have helped transform the culture around compliance in many organisations. Contact us today by email firstname.lastname@example.org to learn how we could help you put awesome compliance elearning in place.