Due to rapid expansion we need more Unit4 Business World support consultants!
At Embridge Consulting, over the last 6 months, we have seen our team grow, now due to several new customers taking our Managed ERP service, we are expanding our team in Bristol yet again.
Job Title: Support Consultant
Position: Permanent – Full time based in our busy Bristol City centre office – located near to Bristol Temple Meads.
The Role: You will be required to provide support to our Managed ERP customer base in a 1st/2nd line and remote consultancy position (depending on experience) in respect of their Unit4 Business World Business (Agresso) solution.
What the role entails, but is not limited to:
√ Respond to the customer in a timely manner and in accordance with the customer’s SLA.
√ Research logged tickets and provide the customer with a solution, work around or action plan.
√ Keep the customer informed through written and verbal communication on progress of the logged issue.
√ Progress each problem through to conclusion, liaising with colleagues and Unit4 as needed whilst retaining ownership of the call.
√ Document issues clearly and concisely in the call handling system and record all time spent.
√ Identify opportunities for service improvement or chargeable activities and to raise these via the Senior Support Consultant, Head of Managed ERP and/or Business Development Manager.
√ Provide remote consultancy as and when required for Embridge Consulting customers (depending on experience).
Why work for Embridge Consulting?
Benefits: As with our whole team, there is always a career path you can follow. We want our team to succeed, improve and develop. On going Unit4 Business Training and accreditation is available, as is our own in-house development plan.
Passionate – We love what we do!
Accountable – We assume responsibility for our actions, decisions, & policies.
Work-Life Balance – We want all our staff to maintain a good work life balance.
Commitment – We commit to an exceptional service level at all times.
Empowerment – We encourage employees to take the initiative and give their best.
Innovation – We pursue creative ideas that have the potential to change the world.
Integrity – We act with honesty and fairness without compromise.
If you would like to know more about this position, please contact mailto:email@example.com