Case Study – Creating a Conduct Risk Culture
Elearning is the answer. In this case study, we look at how bespoke elearning transformed the conduct risk culture at a global financial firm.
Author: Tracey Adams
Instinet is one of the largest agency-only financial brokers, best known as one of the first off-exchange trading alternatives. Instinet operate within a challenging regulatory framework, underpinned in the UK by the Financial Conduct Authority (FCA).
Training satisfaction surveys showed that staff did not enjoy the old elearning content. They felt that scenarios were irrelevant to their roles, and many of the case studies were out-of-date or added little.
We set about designing and building the course. Branding was key, because Instinet wanted to show employees that this course was delivered specifically for them. Working from Instinet’s branding guidelines, we designed a bespoke template which was used to rapidly develop elearning courses for them. The build itself was relatively quick and went through several iterations before the client signed it off. The course focused on conduct risk culture and how every employee had a part to play.